Refund policy

Refund Policy

We want you to love your purchase — but if something isn’t right, we’re here to help.

Returns

• You have 4 days after receiving your item to request a return.

• To be eligible, your item must be:

• In the same condition you received it

• With original packaging (if applicable)

• Proof of purchase (receipt/email confirmation) is required.

How to Start a Return

Email us at support@kaitechstore.com with:

• Your order number

• Reason for return

• Photos if the product is defective or damaged

Once approved, we’ll send instructions for returning your item.

Refunds

• Once we receive and inspect the item, we’ll notify you of the approval status.

• If approved, your refund will be processed to your original payment method within 1–2 business days.

Exchanges

If your item is defective or damaged, we can exchange it for the same model (subject to availability). Contact us immediately upon receipt.

Non-Returnable Items

• Gift cards

• Final sale items

• Pre-owned products with signs of customer damage

Shipping Costs

Return shipping is at the customer’s expense unless the item arrived damaged or incorrect.